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FAQs

Frequently Asked Questions

We’ve made it simple for you. Get the questions you need answered about our products, services, and customer approach.

Service Offerings

+ Why LiquiTech?
We have been partnering with facilities around the world to solve and prevent waterborne disease issues for more than 20 years. LiquiTech is known for solving the most difficult Legionella and other water quality challenges and delivering the most successful outcomes.

Maintenance Services

+ Why is it necessary to have an extended service agreement?
While our products are easy to maintain, ongoing maintenance is essential for optimal system performance. We have developed our Strategic Service Alliance and programs to support the ever growing needs of our customer base with an efficient, cost effective, and reliable approach.

Remote Monitoring

+ Why is remote monitoring necessary?
24/7 equipment monitoring is critical to system performance. Not only does our system act as a data store for your record keeping needs, but our dedicated engineering staff can also work with you remotely on day-to-day equipment operation or in the unlikely event of a failure. This minimizes operational mistakes and ensures maximum uptime to safeguard your facility.

+ How do you address network security concerns?
Our technology is specifically designed for a highly secure environment and connects to your LiquiTech system only. We bypass your internal IT infrastructure using a variety of proprietary technologies, eliminating any security concerns.

Disinfection

+ Why do I need to disinfect my facility water if it is already treated by my municipality?
Even after water is treated at the municipal level, bacteria, sediment and other contaminants can still live and grow in the water downstream from the treatment plant. The complex plumbing environment of a building creates the perfect breeding ground for disease-causing waterborne bacteria, including Legionella, Pseudomonas, Mycobacteria and Acinetobacter.

+ I have a hot water loop. Why isn’t that sufficient for disinfection/controlling bacteria?
A hot water loop circulates at 140 degrees, which reduces a facility’s total pathogen content within that loop. However, water cannot be distributed at the 140-degree temperature because of the risk of scalding. The hot water loop is effective in ridding your system’s water of bacteria while the water is in that loop, but the water must be cooled prior to delivery to distal sites. It’s in this stage that the hot water mixes with untreated cold water and creates the ideal environment for bacteria to grow just before that water is delivered for use.

+ Biofilm is present in all pipes throughout any plumbing system. Isn’t treating the water a waste of time, since the biofilm will reintroduce bacteria to the clean water?
Biofilm is composed of a complex group of bacteria and most are non-pathogenic. It does not “introduce” bacteria; rather, it can harbor Legionella bacteria and other organisms that feed off of its rich nutrient content and amplify. This makes it increasingly important to take a proactive approach in treating the water to reduce the incoming bacterial counts and address the areas where bacteria may have already established themselves.

+ We use chlorination as a method for secondary disinfection. Why isn’t this sufficient?
Chlorine is a gas that has limited life. It interacts with organic and inorganic compounds in the water causing it to rapidly decompose. This decomposition creates cancer causing disinfection byproducts. The EPA sets a maximum allowable dose of chlorine into the water as to limit the amount of byproducts. This in itself means that chlorine cannot provide the dose needed within EPA allowable levels to address most pathogenic bacteria like Pseudomonas, Legionella, Mycobacteria, etc. Many studies have also indicated that chlorine is corrosive to pipes.

Copper Silver Ionization

+ How does copper silver ionization disinfection work?
Copper silver ionization is an electrolysis process which introduces positively charged copper and silver ions into the water supply as current is applied across copper and silver electrodes. The positive ions bind to the negative cell walls of bacteria, which causes the proteins in the cell wall to break down, effectively killing the cell.

+ Why is ionization better than other water treatment solutions?
Copper silver ionization is effective in both hot and cold water, unlike chemical technologies whose disinfectant rapidly dissipates in hot water environments, rendering them ineffective. It is the only state and federal EPA-registered (EPA reg. number 68250-1) technology for eradicating Legionella in drinking water. Copper silver ionization requires no chemicals and introduces no dangerous disinfection byproducts. There are no consumables that are unsafe for handling. The ions introduced into the water supply are safe for human consumption, and do not damage the plumbing infrastructure.

+ What is the difference between LiquiTech’s copper silver ionization systems and other brands offering the same solution?
One of the most notable differences between LiquiTech and other copper silver ionization systems is our proprietary closed-loop proportional control. LiquiTech is able to gauge the amount of water being used at any given time by a facility by the use of a flow meter, which allows our system to properly dose the water with ions so no over or under treatment occurs.

+ Does water pH affect the efficacy of copper silver ions?
No level of pH has hindered the efficacy of any LiquiTech system in our 25 years of experience. We have successfully treated water with pH above nine without complications.

Water Management Plan

+ What is a Water Management Plan (WMP)?
A Water Management Plan helps to identify the critical areas of concern within a facility’s water systems that can promote or harbor Legionella bacterial growth. The plan includes forming an accountable team, mapping the water systems, identifying critical control points, establishing monitoring procedures and identifying corrective actions to be taken if control criteria are not met.

+ Do we really need a water management program for Legionella?
ASHRAE Standard 188P has placed a legal imperative on facility owners, operators and designers. The intent of the standard is to facilitate awareness of and testing for Legionella to prevent a proven public health threat. The Centers for Disease Control and Prevention has endorsed the standard and gone beyond, to advocate regular testing in many cases. A Water Management Plan identifies all areas of potential risk for Legionella growth within a facility and will help to establish monitoring, control and corrective action procedures to eliminate the likelihood of Legionella growth.

Point-of-Entry Filtration

+ Why is point-of-entry filtration necessary?
Municipal water is transported through a large and aging infrastructure, which can alter water quality dynamically and unpredictably. Variations can be caused by changes in source water; seasonal events such as heavy rains; infrastructure age; hydrant use; and degradation due to time, distance, temperature and other environmental factors. These variations result in sediment and biofilm entering building water systems, which can cause large increases in operating costs related to your water infrastructure, long and short term damage to water-using equipment and increased risk of bacteria. Systemic sediment control can be achieved effectively through point-of-entry filtration.

+ Doesn’t point-of-entry filtration increase the risk of bacterial growth and cost?
It is true that most forms of filtration have been proven to be very costly due to the high cost of consumables or wastewater production, as well as increasing risk from bacterial growth in the filter. Our filtration technology has mitigated these concerns. With no consumable media, an efficient hydraulic self-cleaning process, and a quick contaminant residence time, we can ensure effective filtration minimizes risk, with minimal maintenance or operational expenditure.

+ Why is this technology necessary if my facility already uses secondary disinfection?
The point-of-entry system is used for controlling sediment, dirt and corrosion particulate, which causes variability and can negatively affect disinfection levels and decreases the life of your plumbing system and other water using equipment.

+ Can the point-of-entry filtration system be installed on existing plumbing systems?
Yes, it can, including on cooling towers.

Point-of-Use Filters

+ Why are point-of-use filters necessary?
No process can ensure 100% removal of potential risk through secondary disinfection, so a multi-barrier approach is required to ensure water security all the way to the point of use. Point-of-use filtration is a final barrier to prevent harmful pathogens from coming in contact with users, and is particularly important for protecting those who are immunocompromised or immunosuppressed.

+ I’ve used point-of-use filters in the past. The filters clogged quickly and were very expensive. What makes SafeTGard filters different?
Our filters are not susceptible to breaching when the cartridge becomes plugged with bacteria-laden sediment – all of the bacteria will stay contained in the filter, preventing contamination.

Water Quality Testing

+ Where can Legionella grow and/or spread?
Legionella can grow in many parts of building water systems., and Water-using devices can then spread contaminated water droplets, including hot and cold water storage tanks, water heaters, expansion tanks, aerators, showerheads, eye wash stations, ice machines, hot tubs, decorative fountains and cooling towers.

+ Why should I test my water if we do not have any reported Legionella cases or other organisms linked to our water?
If you are a healthcare organization, the CDC strongly suggests testing for Legionella, both in your environment and in patients with pneumonia. The symptoms of Legionnaires’ disease are identical to a classic case of pneumonia and often are misdiagnosed and go underreported. Regular testing provides your facility with liability protection in the event of an outbreak.

Ultraviolet Disinfection

+ What is ultraviolet disinfection, and how will it help?
UV disinfection is a broad spectrum non-chemical disinfection technology. UV disinfection is generated in special UV lamps. A watertight quartz tube surrounds each lamp. The liquid to be disinfected is passed through the quartz tubing. The gas plasma generated in the lamp emits intensive UV light, which changes the DNA of the microorganisms. The cell is unable to divide and reproduce, thus rendering it inactive. UV addresses bacteria, viruses, yeasts and molds.

+ Where is UV disinfection installed within a water system?
UV is most effective at the point of entry, but it can be applied to branches, or other areas of a facility.




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